At Holloway Florist, your satisfaction is our priority. As a trusted local florist serving households and businesses in and around Holloway, we’re dedicated to delivering the highest quality fresh flowers every time. Our fresh flowers guarantee ensures that your blooms arrive vibrant and beautiful, so you can enjoy nature’s best right to your doorstep. We take immense pride in supporting our community with superior floristry and attentive customer care.
We know how disappointing it can be to receive flowers that are not in perfect condition. If your order arrives damaged, wilted, or below your expectations, please contact us as soon as possible on the day of delivery. To help us serve you quickly, keep the original packaging and take clear photographs of any damage. This helps us assess the issue and provide a quick resolution. Our team will review your claim and guide you on the next steps—your peace of mind matters to us.
Every bouquet from Holloway Florist is arranged with care to last. We guarantee that your freshly cut flowers will stay vibrant for five days from the date of delivery, provided they are cared for according to our simple instructions (such as keeping them in fresh water and away from heat sources). Should your flowers significantly decline in quality within this freshness window, and provided they have been reasonably cared for, we are here to help with a solution.
If a problem arises with your flowers—whether due to damage on arrival or concerns about freshness within the guarantee window—we offer straightforward refund and replacement options to put things right. After verifying your claim, we may provide a replacement bouquet of equal value, arrange for a partial or full refund, or offer alternative compensation at our discretion. We always aim to resolve issues promptly so you can continue to enjoy our local Holloway floristry without worry.
We value your feedback as it helps us continually improve our service throughout Holloway. If you have a complaint or are dissatisfied with your experience, please contact us directly and let us know the details. We encourage you to reach out within 24 hours of your delivery for any issues related to product quality or freshness, so we can address your concerns quickly and fairly. Our team will investigate your complaint, keep you informed, and strive to resolve it to your satisfaction.
Holloway Florist is proud to be a local business, serving neighbours and organisations across the area with reliability and care. Our returns, refunds, and complaints procedures reflect our integrity and dedication to ensuring every customer is delighted—every bouquet, every time. When you choose us, you’re choosing a florist that stands behind a true fresh flowers guarantee for Holloway. Thank you for trusting us with your special moments.
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