Welcome to Holloway Florist's online flower delivery service. These Terms & Conditions are designed to outline the terms of use and sale applicable to customers making use of our website for purchasing floral arrangements, bouquets, and related products for delivery across Holloway and the surrounding areas. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions and confirm your understanding of your rights and obligations when shopping with us. Please read them carefully before proceeding with your order.
In these Terms & Conditions, “we”, “us”, or “our” refer to Holloway Florist, and “you” or “your” refer to the customer placing an order via our website. "Website" means our online platform where customers can browse and purchase floral products for delivery.
These Terms & Conditions apply to all online flower delivery orders placed through our website by customers resident in Holloway and the surrounding areas. By making a purchase through our website, you acknowledge that you have read, understood, and agree to these terms. If you do not agree with these terms, please refrain from using our website or placing an order.
3.1 Product Selection:
Your order is created by selecting floral arrangements or related items displayed on our website. Product descriptions, sizes, and images are provided for guidance. Given the nature of fresh flowers, exact colours, varieties, and arrangements may vary due to seasonal availability or supply conditions. Substitutions may be made with flowers of equal or greater value at our discretion and in keeping with the look and feel of the selected arrangement.
3.2 Placing an Order:
To create and submit an order, choose desired products, provide accurate recipient and delivery details, and complete the payment process. Each order represents an offer to purchase on the terms set out herein. After submitting an order, you will receive an on-screen and/or email order summary acknowledging that we have received your order.
3.3 Order Acceptance:
Order acceptance is subject to stock availability, successful payment processing, and our confirmation. We reserve the right to refuse or cancel an order for any reason including, but not limited to, unavailability of products, delivery limitations, or suspicion of fraudulent activity. If your order is declined or cancelled, any payment made will be refunded promptly.
3.4 Delivery Instructions:
Please ensure all delivery details, including recipient name, address, postcode, and contact details are accurate when placing your order. We cannot accept liability for failure to deliver due to inaccurate or incomplete information. If the recipient is not available at the delivery address, we may leave the flowers with a neighbour, at a safe place, or attempt redelivery at our discretion. All reasonable efforts will be made for timely and safe delivery on your chosen date, subject to circumstances beyond our control.
4.1 Payment Methods:
We accept a variety of secure online payment methods, including major debit and credit cards. All prices are quoted in GBP and include VAT where applicable. Payment must be authorised before orders can be processed and dispatched.
4.2 Pricing:
All product and delivery prices are displayed on our website. While we endeavour to ensure prices are accurate, errors may occur. Should we discover an error in the price of ordered products, we will contact you and provide the option to confirm the order at the corrected price or cancel it for a full refund.
4.3 Payment Security:
Your payment information is processed through secure third-party payment gateways in accordance with relevant data protection and payment regulations. We do not store or have direct access to your full payment card details at any time.
5.1 Cancellations:
You have the right to cancel your order, provided we have not already started to prepare or dispatch your flowers. Cancellations can be made by contacting us as soon as possible. If preparation or delivery has commenced, we regret that cancellations may not be possible due to the perishable nature of flowers.
5.2 Amendments:
Amendments to your order (such as changes to delivery address, date, or recipient details) can generally be made prior to preparation. Please contact us promptly if you need to make changes, and we will do our best to accommodate your request, subject to what is feasible at the time of enquiry.
5.3 Refunds:
If you are eligible for a refund owing to a cancellation or another agreed reason (e.g., non-delivery caused by our error, or goods not as described), you will be refunded to your original payment method. Refunds may take up to five working days to appear, depending on your banking provider.
5.4 Returns:
Due to the perishable nature of flowers, returns are usually not feasible. However, we are committed to customer satisfaction. If you have concerns about the quality or condition of flowers upon delivery, please contact us promptly with photographic evidence so we can investigate and resolve the matter.
We endeavour to deliver ordered goods on your requested date and in accordance with the delivery options presented at checkout. Please note that delivery times are estimates and may be affected by factors such as traffic, weather, or events outside our control. While we strive for punctuality, we cannot guarantee specific delivery times.
Should delivery fail due to incorrect address details provided by you, or if the recipient is unavailable and no safe location is accessible, you may be offered the option to rearrange delivery subject to additional charges. Our delivery service covers Holloway and neighbouring areas as detailed on our website.
7.1 General Liability:
We take care to ensure the accuracy of product descriptions and reliable delivery of orders. However, Holloway Florist does not accept liability for:
7.2 Perishable Nature of Flowers:
Flowers are perishable and some varieties have a shorter lifespan than others. Proper care is essential for longevity; care instructions are provided with most orders. We cannot accept returns or liability for flowers that perish prematurely due to improper care once delivered.
By placing an order, you confirm that:
All content on our website, including photographs, product descriptions, logos, and designs, remain the intellectual property of Holloway Florist. Use of our content is strictly prohibited without written permission.
Your privacy is important to us. Any personal data provided when placing an order will be processed in compliance with UK data protection legislation. We process your data solely for the purpose of fulfilling orders, managing customer relationships, and, where consent is given, marketing communications. Please refer to our privacy policy for further information.
We reserve the right to update or amend these Terms & Conditions at any time without prior notice. Material changes will not affect orders already confirmed. Please review our Terms & Conditions regularly to ensure you remain aware of our current policies. We may terminate access to our website or refuse service at our discretion, particularly in cases of suspected fraud or misuse.
These Terms & Conditions, and any contract formed as a result of an online flower order from Holloway Florist, are governed by English law. Any dispute or claim arising out of or in connection with these Terms & Conditions or the supply of goods or services shall be subject to the exclusive jurisdiction of the English courts.
Nothing in these terms affects your statutory rights as a consumer under UK law.
All official communications regarding orders must be made through the contact options provided on our website. We aim to respond promptly to queries or issues raised during our business hours.
If any part of these Terms & Conditions is deemed unenforceable or illegal by a competent authority, the remaining provisions will remain in force. Our failure to enforce any right or provision does not constitute a waiver of such rights or provisions.
These Terms & Conditions apply to all online orders placed via Holloway Florist's website for flower delivery throughout Holloway and the surrounding neighbourhoods specified in our delivery area listings. By ordering, you acknowledge that our Terms & Conditions are applicable to your transaction, regardless of your delivery location within these regions.
If you have any further questions regarding these Terms & Conditions, require clarification, or wish to make a complaint, please contact us using the contact details published on our official website.
Thank you for choosing Holloway Florist for your online flower delivery across Holloway and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Holloway, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Holloway.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
